0333 313 4003

WHAT TO EXPECT

Creating a safe
environment

We’d like to thank you all for your support and kindness during this time. It’s been wonderful to be able to welcome you back and hear your positive experiences and how you’ve felt taken care of.

Our priority will always be the safety of our team and customers. In each of our salons we’ve worked hard to create an environment to ensure everyone’s safety, so you can relax knowing that every measure will be in place to allow you to enjoy your experience, along with the high level of service you’ve come to expect.



SAFETY IS OUR PRIORITY

WHILST STILL MEETING THE
STANDARD OF SERVICE &
EXPERIENCE YOU EXPECT

WE'VE MISSED YOU

OPENING 7 DAYS A WEEK

BOOKINGS

Following the latest Government announcement Facial Treatments will now be available from 15th August.

WELCOME BACK PACKAGES

To browse all of our new packages, including our High Tea Spa Day see our Packages page for more information.

INDIVIDUAL TREAMENTS

We're now also offering a selection of individual treatments, so why not book in for some top to toe pampering!

FUTURE BOOKINGS

There are a number of ways to book:

- To book a package please call us on 01332 818 818 or email info@owlhousedayspa.co.uk. If you have previously booked a package that includes treatments (to the face) that are no longer available, please let us know and we'll tailor your package accordingly.

- To book an individual treatment(s) please download the app by going to the app store on your phone, search for Beauty Temple booking, select Owl House and make an appointment.

There will now be a discretionary surcharge added to all Hair and Beauty services. This will help us with our ever increasing PPE costs (gloves, visors, masks, capes, aprons, disposable cups, sanitisers, barbicide and increased prices from our suppliers.

10% will be added to treatments under £30 and a £3.50 fixed surcharge to any services over £30.

We will constantly review this charge to help maintain value for money for you our amazing clients.



PREPARING FOR YOUR VISIT

Before visiting the salon please follow the guidelines outlined here:

PLEASE ENSURE YOU HAVE NO SYMPTOMS - It's essential you don't have any of the COVID19 symptoms outlined by the NHS (high temperature, new, continuous cough, loss or change to your sense of smell or taste). If you feel unsure please contact 111.

SPA ESSENTIALS - To ensure everyone's safety at this time we're unable to provide robes, towels and flip flops, so we kindly ask you to please bring your own.

LIMIT THE ITEMS YOU BRING - Lockers will be available, but please don't bring any unnecessary personal items such coats and bags into the spa.

WEARING A MASK - Please bring a protective mask or face covering. Wearing a face covering in the salon is compulsory from 8th August.



ARRIVING AT
THE RETREAT

ARRIVE ON TIME - Please arrive at the precise time of your appointment. A member of our team will greet you at reception and explain the processes that are in place. You may be asked to briefly wait outside, should numbers inside the Retreat be at capacity.

FACILITIES - Will be limited to toilets, showers and changing rooms.

HOW LONG CAN I STAY? - Whilst we love spending time with you, each appointment slot will be limited to 1 hour 30 minutes.



PROTECTIVE MEASURES

YOU'RE IN GOOD HANDS

We have gone to great lengths to ensure the Retreat is as safe as possible for both our team and customers which includes:

- One dedicated therapist for each client
- Protective screening
- Hand sanitising stations
- Team members wearing PPE
- Social distancing markers
- Customers must wear a mask for close contact treatments
- All areas of the spa will be regularly and thoroughly cleaned



ENSURING EVERYONE'S SAFETY

PROTECT YOURSELF & OTHERS

To ensure everyone's safety we politely ask all customers to follow Government Guidelines on Social Distancing and adhere to best practice hygiene measures by washing your hands for the recommended amount of time or sanitising them using antibacterial gel.

We would also ask you to respect our hard working team and bear with them during this time, as due to the extensive safety measures in place it may take a little longer to carry out your treatment.



USEFUL INFORMATION

OPENING HOURS - Our hours are changing to reflect the current climate, with all salons opening 7 days a week. You can find the new hours for all salons on our contact page.

BUYING PRODUCTS - Products will be for sale, with tests provided and applied by a Beauty Temple team member.

MAKING PAYMENT - The preferred payment method on the day is Contactless, but cash will also be accepted.



GIFT
VOUCHERS

TREAT SOMEONE YOU LOVE OR GIVE SOMEONE WHO DESERVES IT A BREAK

Gift vouchers are not available to book through the app, but are directly through the website.



MORE





TO THOSE SHIELDING

For those shielding and unable to visit the salon we haven't forgotten you and want to let you know you're in our thoughts. We want to do all we can to bring the salon to you and are offering a range of products that can be ordered through our website and delivered to your door, to create a salon experience at home.

This includes our mystery letterbox gift sets, available to preorder for just £14.99. Each set will vary depending on stock availability, so we'll do our best to respond to all the orders we receive in good time. To place an order please email info@beautytemple.co.uk

THANK YOU

As a thank you for all of your continued hard work and dedication we are offering 30% off your first treatment and 10% off all following treatments for NHS workers, just present a valid NHS card at your appointment.

BOOK AN APPOINTMENT ONLINE BOOK NOW

EXPLORE THE SALON

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